If you have ever used a Bluetooth headset or speaker with your Windows 10 PC, you might have encountered the Bluetooth Audio Gateway Service (BTAGService).

This is a service that enables your PC to act as an audio gateway for Bluetooth devices, allowing you to stream audio from your PC to your Bluetooth device or vice versa.

The BTAGService is a Win32 service that runs in a shared process of svchost.exe along with other services. It starts only if the user, an application or another service starts it .

You can find it in the Services app under Bluetooth Audio Gateway Service or by typing services.msc in the Start menu.

To use the BTAGService, you need to pair your Bluetooth device with your PC first.

To do this, go to Settings > Devices > Bluetooth & other devices and click on Add Bluetooth or other device. Then select your device from the list and follow the instructions on the screen.

Bluetooth Audio Gateway service missing

Once paired, you can connect your device by clicking on its name in the Bluetooth & other devices settings page.

You can also adjust some settings for your device by right-click the Bluetooth speaker icon in the Bluetooth & other devices settings page and selecting Properties.

Here you can change the device name, enable or disable services such as Hands-Free Profile (HFP) or Advanced Audio Distribution Profile (A2DP), and set volume levels.

If you are having problems with BTAGService or Bluetooth audio devices in general, there are some troubleshooting steps you can try:

  • Make sure your device is charged and turned on.
  • Make sure your device is within range of your PC and not blocked by any physical objects.
  • Make sure your device is not paired or connected to another device.
  • Restart BTAGService by opening Services app, right-clicking on Bluetooth Audio Gateway Service and selecting Restart.
  • Update your Bluetooth driver by opening Device Manager app, expanding Sound, video and game controllers branch, right-clicking on your sound controller and selecting Update driver software.
  • Run the Bluetooth troubleshooter by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters and selecting Bluetooth.

BTAGService is a useful service that lets you enjoy wireless audio with your Windows 10 PC and Bluetooth devices. By following these steps, you can easily set up and use BTAGService without any issues.

Bluetooth Audio gateway service download

If you want to connect your Bluetooth audio devices to your Windows 10 PC, you might need to download and install a Bluetooth audio gateway service.

  1. Check if your PC supports Bluetooth. You can do this by clicking on the action center icon on the lower right corner of your screen and looking for a Bluetooth button. If you see it, click on it to turn it on. If you don’t see it, you might need to update your Bluetooth driver or get a Bluetooth adapter for your PC.
  2. Update your Bluetooth driver using Device Manager. To do this, press the Windows key + X and select Device Manager from the menu. Then, expand the Sound, video and game controllers category and right-click on your sound controller. Next, click on Update driver software and choose Search automatically for updated driver software. Wait for the process to finish and restart your PC.
  3. Download a Bluetooth audio gateway service from a trusted source. You can search online for a suitable service that matches your PC model and operating system version. For example, you can try this link that provides some information about a Windows 10 service called btagservice that enables Bluetooth audio gateway functionality.
  4. Install the Bluetooth audio gateway service following the instructions provided by the source. You might need to run an executable file or extract a zip file and copy some files to a specific folder on your PC.

Bluetooth Audio Problem in Windows 10

Bluetooth technology is one of the wireless technologies that make listening to music on the go. We can connect Windows 10 or 8.1 or 7 computers to wireless speakers, headsets, earphones, soundbars with this easy-to-use network.

If Windows 10 Bluetooth is not working than you can follow simple steps to resolve them.

To make this work, you require both hardware and software. The send and receive devices both need to have Bluetooth hardware. If you are connecting these devices to Windows computers or laptops, you need to enable it first.

You can also use the Action Center icon on the taskbar to quickly access your Bluetooth devices.

When connected, you can use your device as an audio output or input for your PC. For example, you can play music from your PC on your Bluetooth speaker or use your Bluetooth headset as a microphone for voice calls.

scan and search for wireless devices windows 10

Also Read – Fix – That didn’t work. Make sure your Bluetooth device is still discoverable, then try again – Windows 10

Bluetooth Audio not working Windows 10

  • The Bluetooth icon is not visible in the system tray.
  • The requested wireless devices like Bluetooth speakers, mice, headphones, mobiles, fitness trackers, etc., will not work.
  • Bluetooth is paired but disconnected.
  • Proper drivers not found. Built-in Bluetooth hardware is not functioning.
  • The Bluetooth USB adapter is not recognized.

Also Read – Fix Bluetooth not detecting devices Windows 10


Check the following list before you proceed to the detailed steps.

  • Does your laptop has Bluetooth hardware and software settings?
  • If not, is your Bluetooth USB Dongle connected to laptop?
  • Are both Windows and Bluetooth device paired?
  • Did you install Bluetooth drivers for Windows 7?
  • Are Windows 10 Bluetooth drivers supported?
  • Did you check your laptop manufacturer site for drivers?
  • Are Microsoft drivers working for you?

If Windows Bluetooth is not working in 10 or 8.1 or 7, you can try these solutions.

Check if Bluetooth Hardware Exists

Most of the laptops and recent Windows desktops have in-built Bluetooth hardware. To resolve the above issue, you need to enable both the Bluetooth hardware and software.

Generally, a slider is provided on the laptop to toggle the Bluetooth option. Then the corresponding indicator will glow.

bluetooth adapter for pc windows

In the case of old desktops or computers or laptops where Bluetooth technology is absent, you need to purchase a Bluetooth USB Dongle or adapter. It makes sending and receiving wireless signals.

If either of this hardware is missing, you will not hear music or send Bluetooth signals.

Enable Bluetooth in Windows 11/10

Turn on the Bluetooth setting if it is not. It is different in Windows 11 or 10 or 7. Take appropriate steps to enable this option.

Read More – Turn on Bluetooth on Windows 10 – Settings and Switch

If the Bluetooth hardware is enabled and the software setting is ON, then you should see a Bluetooth icon in the system tray. It indicates that both of the above steps are done perfectly and working.

enable bluetooth setting windows

Check Bluetooth Drivers – Bluetooth audio gateway

  • Open the Device Manager in Windows 10 or 8.1 or 7. Type devmgmt.msc in the Run dialog (Win + R) box.
  • Click the Computer name to see all the devices.
  • The Bluetooth section should be visible.
  • Under this, Bluetooth device drivers are visible.

Under Sound, Network also you can find your Bluetooth devices listed.

Fix Windows Bluetooth not working

If for any case, Bluetooth blue icon is not visible, device drivers are not visible, or audio is not playing, try these troubleshooting steps. These steps are detailed if you have a Bluetooth USB dongle—the same works for in-built Bluetooth hardware.

  1. Disconnect the USB hub and re-connect again.
  2. Remove the Bluetooth adapter connected to the USB hub and plug it in again.
  3. Turn on the switch to the USB socket.
  4. Now, the Bluetooth icon should appear in the system tray.
bluetooth is visible windows
  1. Right-click it, and all the Bluetooth options should be visible.
show bluetooth devices windows 7
  1. Add the Bluetooth speakers and click on Show Bluetooth devices.
  2. Bluetooth devices should be visible.
    You can also go to Control Panel > Devices and Printers > Bluetooth Devices.
  3. Right-click the Bluetooth speaker icon and Sound Settings.
  4. Other options are available.
    a. Advanced Operation
    b. Troubleshoot
    c. Remove device
bluetooth device is discoverable

Set Bluetooth Headset as Default Playback device

  1. Sound properties window will open.
  2. If you don’t listen to music through the Bluetooth speakers, that device is not the default device.
  3. Right-click the Bluetooth speaker headset or speaker icon and set it as the default device.
    You can also try few other troubleshooting steps.
    Try the troubleshoot option mentioned before.
    Remove the device and scan for Bluetooth devices again.
  4. Under Advanced Operation, you can connect to an audio sync device.
connect bluetooth device to windows

Right-click the Bluetooth speaker icon and click on Properties.
Click on the Services tab.

Following Bluetooth services are available.

bluetooth speaker services
  • Audio Sink
  • Remote Control
  • Remotely Controllable Device.

Uncheck each option and check again. If Bluetooth drivers do not exist, this may install them.

Now the Bluetooth headset device in Sound Properties window should have default playback device.

set bluetooth sound device as default

Set it as default.

Enable Bluetooth Discovery

If your Windows computer is hardware and software-enabled for Bluetooth but unable to connect to other Bluetooth devices like speakers, headsets, smartphones, soundbar, keyboards, mice, etc., you can check this option.

allow windows to discover and connect bluetooth headset

Update Bluetooth Drivers

  1. If you are still using the old Bluetooth version drivers for a long time, it’s time to update for Windows 10.
  2. Even in Windows 7, some adapters need updates. In-built devices also require the latest updates.
  3. Right-click the Bluetooth device in the Device Manager and click on Update Driver Software.
  4. Let Windows automatically search and update drivers.
  5. If that doesn’t help, you can try the Driver Updater tools like CCleaner, DriverEasy, DriverBooster, etc.
  6. As a last resort, you can update them manually to the Microsoft drivers.

Bluetooth Troubleshooter Windows 11 or 10 or 7

In some cases, we cannot identify the problem of the Bluetooth connection issue.
Try running the default Bluetooth troubleshooter available in Windows 7 or 10.
It will run automatically. Stop, restart some services.
It may also uninstall the Bluetooth adapter and reinstall them.
Check again if you can hear audio from your Bluetooth speakers.

Restart Bluetooth Audio Gateway Service and other related

Press the Win + R keys together and enter services.msc.
In the Services windows, find the Service “Bluetooth Support Service”.
Restart it. Stop and Start.
It should fix some Bluetooth connection issues.

restart bluetooth audio gateway service

Bluetooth Audio Gateway Service is another for audio devices. You can do the same.

Go back to a System Restore Point

If before an update or in the earlier version, if the Bluetooth connection is working, you can do a system restore.

You can always create a system restore point using the Windows modules.
Otherwise, CCleaner-like tools create a system restore point if required.

It will roll back the Bluetooth driver version and other system files. The standard files will not be affected.

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