Windows 10 and Bluetooth devices connect using pairing.
PIN key entered for security.
For non-typing hardware, pairing happens automatically. Once Bluetooth turned on, speakers, sound bars, earphones, headsets are discoverable.
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Bluetooth headphones paired but not connected Windows 10
You have to click on that device to connect them. Windows 10 Bluetooth couldn’t connect, resulting in no audio or connectivity. But, the following error occurs –
“That didn’t work. Make sure your Bluetooth device is still discoverable, then try again.”Source: answers.microsoft.com
If Bluetooth doesn’t connect, you need to check the software and hardware settings.
It isn’t easy to find a solution. I faced a similar problem while trying to connect my Bluetooth speakers. We paired both Windows 10 and the device. In the Settings, I’m able to see the device.
The most common problem is that Bluetooth is paired but not connected. Sometimes, Bluetooth headphones won’t connect to pc.
When I clicked the device to connect, I received the above error.
Paired but not Connected Bluetooth
I also tried the notification area to connect. But it failed with the above issue. I thought it was a silly problem as both the devices were paired and discoverable. But not connected.
You get a typical warning that the device is paired but not connected.
I removed the Bluetooth speaker and paired it again. Then tried to connect using the Notification area setting and in Devices > Bluetooth & other devices. Both solutions were unsuccessful.
Then I found a solution on researching the net. It has to do something with Device Manager hidden devices and drivers. The following solution worked for me.
Fix – That didn’t work. Make sure your Bluetooth device is still discoverable, then try again
Time needed: 10 minutes.
It is a simple solution to Bluetooth paired and not connected problem. You have to find the hidden Bluetooth devices and update them with Microsoft drivers.
- Type Device Manager in the Windows Search bar and open it.
At the top, click on View > Show hidden devices.
- Click on the arrow next to the Bluetooth Auxiliary section.
It will show the Bluetooth hidden devices and drivers.
- Note: Steps to see hidden devices
a. If the above option is not showing, turn off/on the Bluetooth slider in your Windows 10 laptop.
b. If you have a Bluetooth adapter, you can unplug and plug it in again.
c. Make sure the Bluetooth setting is turned on.
d. Remove all the other Bluetooth devices and keep only the speakers/headset you want to connect.
e. If the above option still doesn’t appear, remove the concerned Bluetooth device and pair it again.
- Right-click the first option – Advanced Audio Distribution Profile (Sink) and click on Update Driver.
a. Browse my computer for drivers manually. Don’t search automatically for drivers.
b. Let me pick from a list of available drivers on my computer.
c. On the next screen, click on Microsoft Bluetooth A2dp source. If that doesn’t exist, select anything related to Microsoft.
- Repeat steps 5-8 for the next list of devices in the Bluetooth Auxiliary section.
- The following devices were listed under this section and needed to be updated to the corresponding Microsoft drivers.
Advanced Audio Distribution Profile (Sink) -> Microsoft Bluetooth A2dp Source
Audio/Video Remote Control -> Microsoft Bluetooth Avrcp Transport Driver
Audio/Video Remote Control (Target) -> Microsoft Bluetooth Avrcp Transport Driver
Hands-Free Profile -> Microsoft Bluetooth Hands-Free Profile AudioGateway role
- Once you do this for each related device, it will disappear from the Bluetooth Auxiliary section.
The devices should now appear under sections like Bluetooth, Sound, video, game controllers, audio inputs and outputs, and System Devices.
- Restart the PC and connect your Bluetooth device again.
The following error – “That didn’t work. Make sure your Bluetooth device is still discoverable, then try again.” should be fixed, and you should be able to hear sound from your favourite Bluetooth headset, earphones and soundbar.
To check if Bluetooth speakers connected, go to Settings > System > Sound. You should be able to see your device under Input and Output devices if it supports them.
Solution #1 – Restart Windows Bluetooth Services
Dell XPS 13 users have a similar problem. He had the following problem.
I can’t seem to connect my Bluetooth device to my laptop. The pairing works but connecting fail. Can anyone help?
For this kind of issue, you can restart the relevant services.
- Press Win + R keys and type services.msc.
- View by Standard.
- Generally, there will be 3 Bluetooth services.
- Bluetooth Audio Gateway Service.
- Driver Management Service.
- Support Service
- If they are not running, right-click and Start. If it’s already running, try to Restart.
- Also, if there are any other Bluetooth related services, try to do the same.
- Check for Windows Audio service if you are using Bluetooth speakers, headset, earphones.
- Start or Restart them.
Check if Bluetooth connected and working.
Solution #2 Try the Bluetooth Troubleshooter
Windows 10 has the major advantage of in-built troubleshooting, which does the above steps automatically. It will run any other services that are required. You may need to reboot after the process is complete.
- Search for troubleshooting in Windows 10 search bar.
- Otherwise, go to Settings > Update & Security > Troubleshoot.
- Click on Additional Troubleshooters on the right-hand side.
- Under Find and fix other problems, click on Bluetooth.
- Run the troubleshooter.
It could fix many of the Bluetooth drivers and connectivity related issues.