The “system error” with “can’t get mail” during creation of mail accounts is a common Mail app problem in Windows 10. I experieced this problem while adding my domain mail account.

To add POP3/IMAP4 account in Mail app, you need to add some info in the data fields of account creation. If its gmail, yahoo kind of accounts it automatically takes the setings by default.

Related – How to Stop Windows 10 1809 (Redstone 5, October) Upgrade from Installing Automatically?

But when you have a website or blog and have domain mail, you need to provide some information. This includes Incoming and Outgoing mail server etc.

Experience with the Mail App Error

I gave all that info correct, but I was still getting that same dreaded “system error”. I tried to delete the mail account several times and recreate it. But still the same problem. Then I decided to use the Microsoft community help.

One kind of Error

As you can see you will not get access to mail in your account. Also sending and receiving mails stops. The solution is listed in yellow above. You just have to give access to Mail app for access emails.

Second Kind of Error

This can be during mail account creation. Though correct details are given, this message throws up.

The Windows Settings in 10 is a totally new feature. Mail app is another important addition. It is useful substitute for Outlook application. When you have different mail accounts like google, yahoo, rediff, domain email etc , you can see them all at one place.

But when they stop working with “can’t get mail” – System error, it is truly frustrating. Using mail, you can add different mail accounts. Some of them are –

  2. Exchange like Office 365
  3. Google
  4. Yahoo
  5. iCloud
  6. Domain email


This problem can arise for a number of reasons.

1. After an update like 1803
2. During mail account creation
3. Wrong usage of Settings.

Steps to Resolve “Can’t get mail” System Error of Mail app

1. Open your Windows Settings page. (Shortcut – Win + I)
2. Click the Privacy setting.
3. Follow the path -> Privacy > Email .

4. On the right hand side you will find the option – Email.
This can be used to give mail access to Windows 10 apps. You can allow for all the apps that are listed below or some selectively. The ON/OFF switch can be used to give access or restrict them.

Note : If you allow access, you can choose which apps can access your email by using the settings on this page. Denying access blocks apps from accessing your email.
5. Slide to the ON switch.
The cause is here. Generally after an update or during settings change, you might switched it off.
6. Next give access to Mail and Calendar apps.
Just slide the ON switch against that app.
7. Restart the system.

Hurray, the “system error” can’t get mail is resolved. You can proceed with further mail account creations.

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  1. Michael Flowers says:

    Cannot access my email on my computer. No problem with my phone.

  2. Leo Bottaini says:

    cannot access email

    1. Mark Thorpe says:

      Can you throw more light on what is the error? or screenshot perhaps?

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